At Pawnest, we believe in transparency, care, and consistency. Our policies are in place to ensure smooth communication, respectful relationships, and the highest level of care for every pet we serve. Please review the following guidelines to help us provide the best possible service:

1. Appointment & Cancellations

• Book in advance to secure your preferred time.

• Cancellations or rescheduling require at least 24 hours' notice.

• No-shows or late cancellations may be subject to a cancellation fee.

2. Pet Behavior & Safety

• Safety is our top priority—for your pet and our team.

• Please inform us in advance if your pet has behavioral issues, anxiety, or aggression.

• We may recommend alternative methods or extra support for highly anxious pets.

3. Payments & Fees

• Full payment is required at the time of service.

• We accept all major cards and contactless payments.

• Home visits may include a travel fee depending on distance.

4. Medical Records & Confidentiality

• Your pet’s medical data is kept confidential.

• You may request a copy of your pet’s records at any time.

• Records are only shared with third parties with your permission.

5. Operating Hours

• Regular business hours are: [Insert Business Days & Times].

• We do not provide after-hours emergency services, but can guide you during business hours if urgent needs arise.

6. Respect & Communication

• We promote a respectful and inclusive environment.

• Abusive language or behavior toward our staff will not be tolerated.

• We reserve the right to refuse service if safety or respect is compromised.